Delivery Information
At Stems of Colour, every order is prepared with care and attention to detail. Whether you’re sending flowers to someone special or choosing something beautiful for yourself, we’ll do everything we can to make sure your order arrives looking its best.
Local Flower Delivery
We offer local delivery throughout Chelmsford and selected surrounding areas, including CM1, CM2 and CM3.
Same-day delivery may be available for orders placed before 2pm, subject to availability and the recipient’s delivery location. Orders placed after this time will usually be delivered on the next available delivery day.
Available delivery options and charges will be shown during checkout.
Receiving Your Delivery
Please make sure the recipient’s name, delivery address and contact details are correct when placing your order.
If nobody is available to receive the delivery, we may leave the order in a safe place, with a neighbour where appropriate, or contact the recipient to arrange delivery. Where this isn’t possible, we may need to arrange a further delivery and an additional delivery charge may apply.
We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete information supplied when the order was placed.
Fresh Flowers & Returns
Because fresh flowers and plants are perishable, they cannot normally be returned or exchanged simply because you have changed your mind.
However, we want you to be delighted with your Stems of Colour order. If your flowers arrive damaged, are not as described or you believe there is a problem with their quality, please contact us as soon as possible after delivery. Photographs may be requested so that we can understand what’s happened and put things right.
Where appropriate, we may offer a replacement, refund or another suitable resolution.
Nothing in this policy affects your statutory rights.
Bespoke & Personalised Orders
Bespoke and personalised products, including custom balloon creations and items made specifically to your requirements, cannot normally be cancelled or returned once work has begun, except where the item is faulty, damaged or not as described.
If you need to make a change to a bespoke order, please contact us as soon as possible and we’ll always try to accommodate your request where we can.
Non-Perishable Online Purchases
For eligible non-perishable products purchased through our website, you have the right to cancel your order within 14 days of receiving it, without needing to give a reason.
After notifying us that you wish to cancel, you will normally have a further 14 days to return the item.
Returned products should be unused, in their original condition and in their original packaging. You are responsible for taking reasonable care of products while they are in your possession.
Certain products are excluded from change-of-mind cancellation rights, including personalised or bespoke goods and other products excluded by applicable consumer law.
In-Store Purchases
For products purchased directly from our shop, we do not normally offer refunds or exchanges simply because you have changed your mind, unless otherwise agreed at the time of purchase.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
Problems With Your Order
If something isn’t right, please contact Stems of Colour as soon as possible. We’ll always aim to deal with any issue fairly and promptly and find the most appropriate solution.